Return Policy

**Return Policy**

At **Five Market**, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a **free and hassle-free return** process.

**Eligibility**

- Items must be returned within **30 days** of the delivery date.
- Products must be unused, in original packaging, and in the same condition as received.
- Certain items (e.g., perishable goods, personalized products, or digital downloads) may be excluded from returns. Please check the product description for details.

**Free Return Process**

1. Contact our customer service team at **lobster@fivemarket.net** or call **+86 18911727308** to initiate a return.
2. Provide your order number and reason for return.
3. We will issue a **prepaid return shipping label** at no cost to you.
4. Pack the item securely, attach the label, and drop it off at the designated carrier location.

**Refund**

- Once we receive and inspect your returned item, we will process your refund within **5–7 business days**.
- Refunds will be issued to the original payment method.
- You will receive a confirmation email once the refund is complete.

**Contact Information**

**Company Address:**
No. 88, Zhongguancun East Road, Haidian District, Beijing

**Email:**
lobster@fivemarket.net

**Phone:**
+86 18911727308

If you have any questions or concerns, please do not hesitate to reach out. We are here to help!